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A Message to Our Community Due to the COVID-19 crisis, shipping carriers are seeing an increase in volume and your order may take an additional 24-48 hours to process. Community Support is available by phone 3AM-11PM at 1-800-656-1918 or via chat 5AM-9PM PDT. Click here to visit our Contact Us page for more options. For updated information see our response to COVID-19. -- Welcome to Ring Support How can we help? Product Support Ring has what you need to make your world more secure. Click here for help with any of our Ring products. Read More Protect Plan Support Ring Protect is an optional plan that covers monitoring and video recording services for Ring devices, 24/7. Click here for all the information you need on Ring Protect. Read More Ring Alarm Get help with your Ring Alarm kit and accessories. You’ll also find information on monitoring, permits, customizable settings, arming with Alexa and more. Read More App Support With the Ring App on your smartphone, tablet, or computer, you're in complete control of your home’s security. Click here to get all the Ring app help you need. Read More Special Services Whether it's your business, the neighborhood around your home, or your data security on the Ring.com store, Ring's got you covered. Click here for help with our special services. Ring for Business Learn how to get the most out of Ring products and services for your business. Read More Neighbors App Neighbors is a free app from Ring that provides you with real-time crime and safety events delivered directly to your phone. Read More Shop Support If you have questions about Ring.com store purchase policies, returns, and more, click here. Read More Get More Support Whether it's speaking to our agents, our community of Neighbors, or watching video tutorials, we've got you covered. Ring Community Have questions or a feature request? Visit Ring's first neighbor-to-neighbor community forum. Visit Us Video Tutorials From installation to tips and tricks on how to protect every corner of your home. Watch Now Get in Touch Chat or call. Our CS Agents are working around the clock to answer all your questions. Talk to Us Promoted articles The Ring Doorbell Buyer's Guide A Ring Video Doorbell is the easiest way to enhance the security of your home. Just which Ring Video Doorbell product is suitable for your needs, though? This buyer’s guide will help you sort through the unique circumstances of your home and select which Ring Video Doorbell is right for you. The... Ring's Response to COVID-19 At Ring, we believe strong communities create safer neighborhoods. At this time, we are taking additional steps to protect our team and their families by doing our part to reduce the spread of COVID-19. These steps include enabling support team members to work remotely where possible and reducing... Keeping Your Ring Account Secure Customer trust is important to us and we take the security of our devices and services extremely seriously. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure: Enable Two-Step Verification When you turn on this enhanced security fea... Shipping Policies What are my shipping options? Do you offer overnight or expedited shipping? All domestic orders are shipped at no cost to you via Ground Delivery. This generally takes four to five business days from the time the order is processed. Orders under $48.99 ground shipped will be charged $3.99. Orders... What to do After the Theft of Your Ring Device Ring has a theft procedure and policy in place that will help you get a free replacement Ring device as quickly as possible after your Ring device has been stolen. The remainder of this article contains the steps you should follow. Immediately report the theft to the police. 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